Type to search

How to build organisational resilience while answering the community’s call

How to build organisational resilience while answering the community’s call

09 June - 09 June
When: Tuesday ,9 June 2020    
Time: 2.00pm – 2.45pm    
Where: Online
Cost: $59+GST
Dresscode: Absolutely anything


Join this 60-minute online seminar to learn how to effectively engage and support your clients during times of isolation.  

Like many other sectors, community transport has been impacted by COVID-19 from a client, staff and volunteer perspective.  

Bankstown Canterbury Community Transport (BCCT) has successfully rolled out a Community Wellbeing Calling program that has been achieving media coverage, community support and outstanding results. 

With social and group transport services grounded due to social distancing rules, the team at BCCT have developed a program that addresses issues impacting their clients including isolation, digital literacy and access struggles and language barriers.  

Hear from BCCT Executive Officer, Rachel Thompson as she highlights:  

  • The tools they used to determine client needs during the crisis 
  • The design of the program and its very positive outcomes 
  • Staff input and outcomes related to the design and delivery of the program while in isolation 
  • Key findings into client needs that will help shape future service delivery 
  • How the program will be extended during the COVID-19 recovery phase and beyond 

This online seminar will focus on the development of the program that continues to proactively transform the concept of Community Transport and engagement in new ways that benefit staff, volunteers and their amazing clients. 

Key takeaways: 

  • Transforming service delivery to meet changing client needs in times of crisis and beyond 
  • Empowering staff and enhancing skills in new work environments 
  • Developing a scalable framework that accommodates change and diversity 

Rachel Thompson is passionate about getting quality client outcomes. As the Executive Officer of Bankstown Canterbury Community Transport, Rachel leads a team who are focused on providing accessible and affordable door to door transport and social support services to around 3,000 older people, younger people living with disability and transport disadvantaged persons. 

 Rachel is also a Board Director on the State and National Community Transport peak bodies. Prior to working in community transport Rachel was primarily engaged in political and government roles in New South Wales, South Australia and at a federal level. 

Rachel resides in her service area with her two naughty miniature schnauzers. 


Contact us at info@thirdsector.com.au for more information.

This event is part of Third Sector’s weekly Business Viability Virtual Event Series, aimed to prepare your business for survival, post Covid-19.