By shifting the role of government from service provider to facilitator, communities and individuals are increasingly driving their own service delivery, including more accurate identification of critical services for each area.

With citizen centred services an essential pillar of Gov 2.0 and pressure on governments to democratise data and increase citizen engagement, the need to restructure and adapt to holistic service delivery models is essential.

The 2nd Annual Citizen Centric Service Delivery conference builds on its highly successful predecessor by showcasing new and innovative frameworks for case and place management, including integrated service delivery.

By illustrating strategies for organisational restructuring, systems development, data collection and citizen engagement, this conference will enhance your capacity in co-design – reducing silo cultures and ultimately improving the citizen’s experience.

What you will take away:

• Joined-up service delivery strategies and how to overcome barriers
• Methods to increase citizen engagement and participation
• Tools for organisational restructuring and adoption of a citizen-centric culture
• ICT systems, data collection and analysis techniques

For more information about the Citizen Centric Service Delivery Conference please visit www.citizenservicedelivery.com

Erin Radford

+ posts

• Applications open for Social Leadership program
• Third sector appointments
• Build partnerships between Government and NFPs
• Funding announced for not-for-profits